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Mastering listening, empathy and trust

Language & Country of the resource

English, Italian, done by AFP Patronato San Vincenzo (IT)


Mastering listening, empathy and trust

Link to the resource and/or reference to the authors / source of origin

Prof. Malanchini, Massimo

Type of resource (video, lesson plan, etc.)

Learning module and Lesson plan for students


Module: Lesson plan:

Learning objective(s)

  • Understand what communication is;

  • Understand the mechanisms of verbal and non verbal communication;

  • Understand the meaning of emotional intelligence and empathy;

  • Understand the value and the role of empathy in communication;

  • Understand and recognize the differences between direct communication and digital communication.


The European Union highlights the importance of developing civic competences. Among the civic competences the EU lists there are:

  • communicate: being able to communicate feelings, minds and ideas;

  • collaboration and participation: being able to collaborate with other people and peers and to manage the conflict;

  • act independently and in a responsible way: respecting my mind and others.

Those competencies highlight a tight link between “word”, “self-expression” and “relation” with other people/ peers. Those skills are important to be and become an EU citizen and to stimulate an active citizenship, as they enable people to meet each other, to communicate and to meet others in a valuable and respectful way. Moreover, being aware of “the right way” to communicate helps people to counter hate speech and discriminations and prevent the misuse of verbal communication, non-verbal communication and related symbolism and media products (such as photos and videos).

Target (type and age of the learners and other meaningful characteristics)

VET and high school teachers

Tools and materials needed for implementation

Glossy sheets, tempera colours, nails, paper scroll, newspapers and magazines, scissors, glue, gym or classroom (open and wide space)

Key words

Theatrical learning, non formal learning, communication, empathy

Subject & interdisciplinary / cross-curricular links


Timing (how much time to do it?)

One-day workshop: 7h and 30 minutes (20 minutes break during the morning, 1h break for lunch, 20 minutes break during the afternoon)


The activities foreseen in the workshop take into account the importance of the role of emotional intelligence. The value of empathy is considered as a human skill, which helps us in being connected with others and their emotion, shared in an increasingly cognitively mediated way. The general objective of the training course is to bring the trainees as close as possible to an empathic attitude or, at least, to recognize its fundamental role in building healthy social relationships. Other objectives of the training:

  • The hard comprehension of others people feelings and non-verbal communication due to the “digital communication bubble”, i.e. the overwhelming exchange and massive use of digital messages;

  • Hard identification of “e-sarcasm” from “e-serious”, “e-cold” from “e-formal”, or “e-busy” from “e-angry, due to a lack of or none knowledge of other people mind and cultural mind-set.

The training is a one day workshop, which can be used both with teachers and with students.

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